SHIPPING POLICY

Welcome to Dil Hai Pakistani!

Thank you for shopping at our store, this shipping policy applies to all products offered and published in our store available on the Dil Hai Pakistani platform.

We are committed to deliver the product in perfect condition at the address indicated by the customer during the purchase process. In order to optimize delivery, we thank the customer for indicating an address to which the order can be delivered within regular business hours.

  1. SHIPPING AREAS

We deliver to the following areas or countries:

  • United States
  • Canada
  • We will add more markets soon.

Orders are shipped and delivered on business days (Monday - Friday - 8 AM - 5 PM). For security reasons, we do not ship any orders to PO Boxes or military bases, nor will we accept any orders where it is not possible to identify the recipient of the order and their delivery address.

  1. SHIPPING RATES
  • Shipping costs depend on the place of delivery of the order and will be calculated and shown at checkout.

On some occasions and as a result of special offers, promotions, and special days, we may offer free shipping on some or all products. Free shipping will be applied to the order at the time of purchase.

  1. ORDER PROCESSING TIMES
  • 1 - 3 working

Order processing will take place Monday through Friday from 8:00 AM to 5.00 PM (Orders are not processed on weekends and major holidays). Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.

Note: Order processing times and shipping times are different.

  1. SHIPPING TIMES
  • Depend on the place of delivery.

Shipping times are approximate and may depend on the place of delivery of the order.

  1. ORDER TRACKING

Once your order has been dispatched, you will receive an email with the tracking number. Please be sure to track your order using the tracking number we provide. We are not responsible for lost or stolen packages. If your package has been lost or stolen, please contact the shipping carrier or contact us via our contact information for further assistance and information.

  1. DELAYS

The store is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. In addition, the store is not responsible for delays related to the courier service itself. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays, or holidays.

  1. UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned, and extra charges may apply for shipping costs.

  1. WRONG DELIVERY ADDRESS

The store will not be responsible for, or refund lost or undelivered packages due to incorrect, inaccurate, or obsolete delivery addresses. It is the buyer's responsibility to ensure that the delivery address they provide during the checkout process is current, correct, and accurate. Before completing the checkout process, please ensure that you provide a correct, current, and accurate delivery address.

If your order is not delivered due to incorrect, inaccurate, or outdated delivery addresses and the order is returned to our premises, we reserve the right to charge you for additional delivery charges or to terminate this contract and issue a refund with the discounted value of the delivery.

  1. SECURE DELIVERY ADDRESS

We recommend that our customers provide a secure delivery address, such as their home or work address. The store is not responsible for lost or stolen packages due to insecure delivery addresses.

  1. SHIPPING COMPLETED

Each delivery is considered completed from the moment the store makes the product available to the buyer, which is possible thanks to the control system used by the courier company when the status of the order changes to "completed" or "delivered".

  1. CONTACT INFORMATION

If you have questions about this shipping policy, please contact us using the following contact information:

Dil Hai Pakistani, Inc.

policies@dilhaipakistani.com