RETURN POLICY

Welcome to Dil Hai Pakistani!

At Dil Hai Pakistani, we are committed to providing high quality products and exceptional service to our customers who make purchases through our store on the Dil Hai Pakistani platform. We understand that, on occasion, situations may arise that require a refund or exchange of products.

Returns are only made once the product has arrived at its destination and has been received by the purchaser, no returns are made on products that are in transit for delivery or have not yet been delivered.

By making a purchase from our store, you represent and agree to be bound by the terms and conditions described below. Our return policy does not affect your statutory rights.

  1. RETURNS, EXCHANGES, AND REFUNDS

Customer satisfaction with our products is important to us, that is why we do returns exchanges and refunds if the customer is not satisfied with our products. Purchases made on our website can be returned for refund or exchange within seven (7) business days from the date of delivery. If seven (7) business days have elapsed since delivery of the product, we cannot offer a refund or exchange.

  1. CONDITIONS OF RETURN
  • Full name of the person who placed the order.
  • Items must be in their original condition (unopened, unmarked, unaltered, and undamaged).
  • Any items you have accepted and then returned are your responsibility until they reach our warehouse. Therefore, please ensure that you send the item back to us using a delivery service that will insure the value of the goods. Please package the product securely.
  • The store reserves the right to refuse any returns that do not comply with our return policy. Returns that do not comply with our return policy may be sent back to the customer at their own cost.

Important: To request a return please send us your return request via our contact information and you will receive instructions on how to return the product.

Please note that if you request a return, you will be responsible for paying your shipping costs to return your item and the cost of shipping the new product. In case you request a refund, shipping costs are non-refundable. When you receive a refund, Dil Hai Pakistani reserves the right to deduct the original shipping cost and a credit processing fee of 5% from your refund amount.

  1. DEFECTIVE OR DAMAGED PRODUCTS

We do our best to avoid any damage or defect in your products, however, if upon receiving the product, it is defective, damaged or is the wrong product and you need to exchange the product for another product of the same reference or need a refund, please contact us through our contact information. Only in these cases we will assume the shipping cost.

The request must contain the following.

  • Full name of the person who placed the order.
  • Proof of damage or defect of the product (photo or video).
  1. PROCESSING YOUR REFUND

Once your return has been received and accepted, please allow 2 to 5 business days for your return to be processed. If your return does not meet the conditions set out in this policy, the package will be returned to the buyer and the shipping costs will be borne by the buyer. If your return has been accepted, you will receive a refund or, in the case of requesting an exchange for a new product, the new product will be sent to your delivery address. If a refund is requested, it will be made via the original method of payment and will be issued within 5 working days of your return being accepted.

Important: If the buyer requests the return and refund of the product without any reason, the buyer must pay the return shipping cost of the product and the original shipping cost, and a credit processing fee of 5% will be deducted from the refund.

If the product is damaged, defective, or the wrong product, the shipping costs of returning the product and sending a new product to the buyer will be borne by the store. If the buyer requests a refund, he will receive a full refund including shipping costs except for a 5% credit processing fee.

  1. CONTACT US

If you have questions about this return policy, please contact us using the following contact information:

Dil Hai Pakistani, Inc.

policies@dilhaipakistani.com